Hospitality refers to the relationship between a guest and a host, where in the host receives the guest with good will, including the reception and entertainment of guests, visitors, or strangers. Louis, chevalier de Jaucourt describes hospitality in the Encyclopédie as the virtue of a great soul that cares for the whole universe through the ties of humanity.
“One must be an extrovert, co-operative, polite and respectful to the guests, and also have patience to deal with guest’s criticism even when one knows that he/she is right.”
An aspirant who wishes to make a career in hospitality management
should have a good organizational background, excellent communication
and interpersonal skills and a zeal for self-discipline.